Frequently Asked
Questions
What is your shipping / handling policy and procedure?
We begin processing your order immediately after you place it. Airplane plans will ship next business day. Airplane kits will ship within 2-5 business days. You will receive a confirmation email as soon as your order is placed, and another with a tracking number when your order ships. Shipping is done via the US Postal Service, FedEx or UPS, estimated at 3-5 business days for delivery.
What is your return policy?
Every kit is cut to order so we do not typically accept returns. However, if you are dissatisfied with your order for any reason please contact us. We will always offer a resolution.
Where can I find the rest of the wood necessary to complete my short kit?
Balsa sheeting, sticks, wing spars, etc. are not included in our kits because they usually increase the length of the box, making shipping rates go up quite a bit. These pieces are readily available all over online, from balsa suppliers or even Amazon and eBay.
Where do I get a canopy or cowl for my short kit?
The canopy and cowl will need to be made from scratch. There are videos all over online on different ways to accomplish this. You can use craft plastic or even a soda bottle to make the canopy. The cowl can be made the same way or with fiberglass cloth and epoxy, or even with some scrap balsa glued together and sanded down. It's easier than it sounds. If you need assistance please contact us.
Help Videos
VIDEO MANUAL: Bat Wing Foam Board Kit